Salesforce Administration Certificate Course

Salesforce Administrators are in high demand, with the Salesforce ecosystem expected to generate 9.3 million new jobs globally by 2026 (Source: IDC). As businesses increasingly rely on Salesforce to manage customer relationships, sales processes, and data, the need for skilled administrators continues to grow.

Salesforce Administrators also enjoy strong earning potential:

• Entry-level (0-1 years): $65K-$80K annually
• Mid-career (6+ years): $77K-$125K annually
• Experienced (15+ years): $120K-$185K annually

(Salary data source: Glassdoor, October 2024)

Characteristics of an ideal candidate include someone who is detail-oriented, enjoys configuring systems, and gets excited about streamlining processes and improving user experiences through technology. The person should be process-driven and have an interest in tools that can help scale businesses efficiently and with automation. Our learners come from backgrounds in healthcare, finance, retail, and technology.

Our program is ideal for:

• Newer Salesforce administrators seeking best practices to navigate their roles effectively
• Individuals tasked with managing Salesforce within their organizations
• Business professionals looking to:
  • Gain a comprehensive understanding of Salesforce administration
  • Apply Salesforce administration skills in their current role
  • Transition into a Salesforce administrator role
  • Develop in-demand Salesforce skills, such as process mapping, process automation, and prioritization

This program will prepare graduates for roles similar to:

• Salesforce Administrator
• CRM Manager
• Customer Success Manager
• Salesforce Consultant
• Marketing Operations Specialist
• Associate Business Analyst
• Sales Operations Specialist
• Revenue Operations Specialist
• And more…

Have additional questions? Email us at support@ziplines.com and someone from our admissions team will get back to you.

Absolutely! For a full year after enrolling, you’ll have access to our Career Hub, a community of individuals like you, focused on advancing their careers. This resource is included at no extra cost and offers:

• Resume and Cover Letter Reviews: Learn how to customize your resume to job descriptions, use technology-friendly formatting, and explore examples to inspire the content that will set you apart.
• Small-Group Workshops: Join sessions hosted by a career coach to topics like resume optimization, communicating transferable skills, negotiating tips, interviewing best practices, and Q&A sessions with hiring managers.
• 1:1 Career Coaching: If you need personalized guidance or have specific concerns, our career coaches are available for additional support.

While we don’t offer direct job placement, we provide career support through our Career Hub for a full year after enrollment. This includes resume optimization, small-group career workshops, and 1:1 coaching. Our goal is to equip you with the tools, skills, and confidence you need to successfully navigate your career path in the Salesforce ecosystem.

What types of roles can you get after the course?
Our Salesforce Administration certificate of completion verifies your hands-on knowledge and experience for roles across any industry. Common opportunities include:

• Core Salesforce Roles:
  • Salesforce Administrator
  • CRM Manager
  • Salesforce Consultant
• Supporting Business Functions:
  • Customer Success Manager
  • Marketing Operations Specialist
  • Sales Operations Specialist
  • Revenue Operations Specialist
  • Associate Business Analyst
• And more...

Course completion positions you well for these roles by equipping you with essential Salesforce skills like process automation, data management, and system configuration, along with hands-on experience using industry-standard tools.

Throughout the course, you’ll develop a strategic Salesforce Administration Playbook through hands-on activities that solve real-world business challenges.

Your Playbook will include projects like creating project plans, developing automation solutions, configuring user roles, building dashboards, and managing data integrity.

While you’ll graduate with this comprehensive body of work that demonstrates your Salesforce capabilities, you’ll be responsible for organizing and presenting these materials in a portfolio format of your choice. Your Playbook can serve as an excellent resource for the work environment or reference throughout your career.

Expect to dedicate approximately 6-8 hours per week engaging with dynamic, on-demand content created by Salesforce experts. This includes interactive hands-on activities and strategic playbook assignments designed to deepen your practical skills and Salesforce knowledge.

Additionally, we offer optional live online sessions—highly recommended but not mandatory—where you can connect with instructors and peers for real-time discussions, hands-on guidance, and feedback. These two-hour sessions help reinforce key concepts and provide the opportunity for live Q&A and collaboration with professionals and mentors in the field.

For those pursuing the optional 4-week certification preparation, you’ll spend an additional 10 hours per week, including three hours of live exam prep sessions and peer study groups. This optional segment is designed to fully prepare you for the Salesforce Administrator Certification exam.

Rest assured, our program is built to accommodate working professionals, offering both flexibility and support, ensuring you can balance your learning with your professional commitments. You’ll also leave the course with a comprehensive Salesforce Administration Playbook—a valuable resource to reference during and after the course.

Yes, upon successful completion of the course, you will earn a university-issued certificate of completion that verifies your knowledge and hands-on experience in Salesforce Administration. This certificate of completion highlights your mastery of key Salesforce skills and prepares you for industry-recognized certifications.

In addition to the university certificate of completion, you’ll also have the opportunity to pursue two optional certifications:

• Salesforce Associate Certification (recommended for learners newer to Salesforce)
• Salesforce Administrator Certification (designed for those looking to validate their advanced skills)

While these certifications are optional, we provide comprehensive preparation, including exam-focused training and hands-on projects, to set you up for success if you choose to pursue them.

This course is Tuition Remission eligible under Professional Development for UNM Staff, Faculty, and Retirees.

To register using tuition remission, download and complete UNM's Tuition Remission form.

Once complete email the form to CERegistration@unm.edu. (Please be sure to include your preferred cohort start date, course number, and program cost of $2800).

NOTE: Tuition Remission pricing is $2800 until June 30, 2025 and is not eligible for the discounted price or payment plans.

There are multiple options to pay for this course. The first way is to pay upfront, online. This option also provides the largest savings.

We offer both installment and financing options. To find out if you qualify for either of these payment options, fill out the enrollment form to be directed to the payment page. From there, you can click on the "Get Qualified" link to see what options are available.

Did you know that 92% of employers offer tuition reimbursement? Our guide gives you suggestions and templates for how to ask your employer to cover the cost of the course.

View our reimbursement guide.

We are confident in the quality of our learning experience, having supported thousands of learners and received hundreds of 5-star reviews. Because we believe so strongly in the value and impact of our course, we offer a 7-day money-back guarantee from the start date. If the course isn't the right fit for you, you can withdraw within the first week of your course and receive a full refund, no questions asked.

You’ll access on-demand content and assignments through our learning platform and join the optional (but recommended) mentor-led live sessions once a week through our video conference platform. The live sessions are recorded. The online learning management system can be accessed on a computer from anywhere with an internet connection.

No, this is a noncredit course. As such, it is not eligible for financial aid. However, many employers offer reimbursement for continuing education so check with your human resources department to determine your eligibility.

We partner with Ziplines Education, a market-driven education company based in Silicon Valley, CA, to offer innovative and highly rated certificate courses that help adult learners and working professionals build work-ready digital skills and earn industry-recognized credentials.